STORE POLICIES

All jewelry is handcrafted with attention to detail and craftsmanship.   Do not hesitate to ask questions about an item before ordering - please read through all descriptions carefully.  Please email any questions or requests for help with sizing to ljaklitsch@gmail.com.

Due to the many variations in monitors and browsers, colors may appear different on different monitors and devices.  

Repairs are assessed on a case-by-case basis. Please contact us for more information. 

Returns are eligible for exchange or store credit within 3 days of receipt.  All returns require pre-authorization via email and must be in original, unworn condition and properly packaged with tracking and insurance.  Laura Jaklitsch Jewelry cannot be liable for loss or damage in transit.  Custom orders and sale items are not returnable.  

SHIPPING

In-stock items will ship within 3 business days, all other items are made to order and will ship in 7-14 business days.  If for some reason your order is delayed, we will contact you ASAP.  If you need your order rushed, please contact us in advance and we will do our best to expedite your order.  

We offer both USPS Priority and FedEx shipping options.  International orders are shipped via USPS Priority Worldwide.   Due to each individual country's customs and postal service, we are not responsible for packages damaged or lost once they are in transit. International buyer is responsible for all taxes, duties, VAT, fees, customs, etc. that may be incurred.